How to submit
Use this centre's rights and complaints form or the published privacy email. Select the type and provide sufficient details, including an account or transaction reference if available. Do not include card details, passwords, or an ID image in the description.
The form saves a reference and a private tracking page tied to the account or browser session. It does not send an automatic email. You can email the reference or follow the request from your account.
Data rights requests
Access, copy, correction, destruction, and consent-withdrawal requests are fulfilled within no more than thirty days under the law. A further extension of no more than thirty days is permitted in specified circumstances, with prior notice of the reason. The request record shows its deadline, actions, and documented extensions.
We request proportionate identity or representation verification before actions affecting data. Third-party data, rights, and obligations restricting destruction or disclosure are protected; the restriction and appropriate response are explained. A destruction request does not automatically cancel a contract, delete an account, or transfer money.
Official reference: Data Protection Implementing Regulations — Article Three
Financial & service complaints
Provide the service reference and relevant facts for record review, response, and settlement where due. If cancellation is available within a reservation, also use it to preserve the transaction process. The complaint form neither replaces that cancellation process nor executes an automatic refund.
The stated data-rights period applies to those rights, not as a general promise to settle every financial dispute within the same time. The team explains next steps according to the issue, without diminishing statutory deadlines or rights.
Complaints to competent authorities
You may complain about data protection violations through SDAIA's published channel, or approach the Ministry of Commerce, Real Estate General Authority, or relevant authority according to the issue. Closing our internal request is not a condition for exercising statutory rights, and submitting it does not pause statutory objection periods.
The authority link below opens its official website; this form does not automatically send your complaint there.
Official reference: SDAIA — National Data Governance Platform & complaints services
Request & record confidentiality
Requests and replies are available only to their owners and authorized staff. Internal notes are not shown on the tracking page. Receipt, verification, processing, and response records are retained according to purpose and applicable obligations. You can ask about processing of complaint data through the same channel.